At Riley Marketing, we’re committed to delivering your pet toys and storage solutions quickly, safely, and affordably. This Shipping & Delivery Policy outlines the key details you need to know about our order processing, delivery times, and shipping options.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive an email confirmation with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Times

We offer standard shipping across the United States. Estimated delivery times and rates:

Shipping MethodEstimated Delivery TimeCost
Standard Shipping3–7 business days$4.99 or Free on orders over $40
Expedited Shipping2–3 business daysCalculated at checkout
Priority Shipping1–2 business daysCalculated at checkout

Please note: Delivery times may vary based on your location and order volume.

3. Free Shipping

We offer free standard shipping on all U.S. orders over $40 (before tax and after discounts).

4. Shipping Locations

We currently ship to all 50 U.S. states.
Unfortunately, we do not ship internationally or to U.S. territories at this time.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can track your shipment directly through the carrier’s website or the link provided in your shipping confirmation email.

6. Delayed or Lost Packages

If your package is delayed or appears lost:

  • Please allow a few extra days during busy seasons or for weather-related issues.

  • If your order hasn’t arrived within 10 business days, contact us at support@rileymarketing.site for assistance.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. Riley Marketing is not responsible for delays or losses caused by incorrect addresses. If you spot an error, contact us immediately.

8. Damaged Packages

If your order arrives damaged, please email us within 48 hours of delivery with:

  • Photos of the damaged item and packaging

  • Your order number
    We’ll work quickly to resolve the issue.

9. Split Shipments

In some cases, your order may be shipped in multiple packages for faster delivery. You will receive tracking information for each shipment if this occurs.

10. Contact Us

Have questions about your shipment? We’re here to help!

📍 Address: 342 Barbara LN, Marion, OH 43302
📞 Phone: +1 740 825 0772
📧 Email: support@rileymarketing.site